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EDUCATION / LICENSES
Current License:
Ph.D. Psychologist, State of Florida – PY6560; (also previously licensed in Kansas & Arkansas)
Bachelor’s Degree (1982)
California State University, Long Beach; Industrial Psychology with a minor in Human Resource Management (plus a minor in Comparative Religions)
Masters Degree (1986)
Loyola Marymont University; Los Angeles, CA (APA Full Accreditation); Counseling Psychology
Doctorate Degree – Ph.D. - (1993)
The University of Kansas; Lawrence (APA Full Accreditation); Counseling Psychology
PROFESSIONAL EXPERIENCE
SELF-EMPLOYED (Ken Robertson Productions, St. Augustine, FL)
- 01/02 – Present: Private Practice Counseling
Psychological Counseling with emphasis on marriage and family issues. Current office is at 7035 Phillips Hwy (Gates of Southpoint), Suite 17 (at the corner of Phillips Highway and J. Turner Butler Blvd. close to I-95) in Jacksonville, Florida.
- 05/02 – Present: LDS Marriage Retreats & Seminars
LDS “Magnify Your Marriage” Retreats & Seminars. Developed weekend faith-based marriage seminars and retreats to improve married couple’s skills.
- 02/01 – 03/03: Business Consultant
Consultant/trainer to business groups of various sizes on improving leadership influence, surviving organizational change, coping with difficult people, and enhancing personal development.
Authored book on improving interpersonal influence - “Humble POWER: Your Guide to Heal, Change, and Masterfully Influence All Your Relationships.” Also authored articles on improving people skills in the workplace.
MHM SOLUTIONS, INC., VIENNA, VA.
03/03 –09/06: Senior Psychologist (Contract work at Florida State Prison, Raiford, FL)
- Supervised and managed clinicians providing psychological services to inmates at a maximum-security correctional facility. Supervision included review of all documentation for policy compliance, timeliness, accuracy, professionalism, and clinical appropriateness.
- Provided testing and various marriage, parole, and labor squad evaluations as needed.
- Maintained specialized computer systems (see below), including the daily reporting to all department staff of documentation due. Responsibility includes all caseload assignments and transfers for department.
- Directed Emergency Services Team, responsible for triage of all psychological emergencies including coordination to psychiatric services to ensure appropriate emergency case deposition.
DEVELOPED:
- Computerized data input and tracking system. System organized over 20 required documentation deadlines for 1400+ inmates, providing instant access case management and supervisory reports. Reports simplify caseload monitoring for case managers and enhances efficiency of clinical supervision.
- Computerized Behavioral Risk Assessment system. System allowed Classification and Mental Health Departments to coordinate joint assessment efforts more efficiently. System was recognized by the State of Florida for its significant cost savings.
ST. JOHNS COUNTY MENTAL HEALTH DEPARTMENT. St. Augustine, FL
04/98 – 02/01: Mental Health Administrator (CEO)
- Supervised and managed all department operations and staff, including all recruitment, selection, evaluation, disciplinary and staff development functions of agency.
- Developed and monitored both State-regulated and county-oriented budgets of over 3 million dollars.
- Reviewed physical plant needs, developed layout of new state-of-the-art clinical facility to expand services, and coordinated transfer of all services to new facility.
- Enhanced program policies and procedures to provide clear and consistent practices with federal, state, and local agency standards and improve overall work efficiency.
- Maintained community relations through presentations, newspaper articles and other media releases, and interfaced with various community agencies.
DEVELOPED:
- Employee-driven mission statement and agency values to improve staff commitment to quality.
- Integrated clinical processes, leading to a 70% reduction in clinician paperwork.
- Efficient intake procedures, reducing time for first appointment from 3 weeks to 3 business days.
- Productivity system to improve staff efficiency. Overall staff productivity increased 60% within two months of implementation.
- Improved organizational structure to integrate services and improve staff communication.
- Revised job descriptions and payroll structure to enhance consistency and promote core competencies.
- Comprehensive quality assurance system with performance measures to ensure that all services were of high quality, appropriate to client need, cost-effective, and in the least restrictive setting.
- Staff development and training program to assist staff in maintaining and enhancing core competencies necessary for excellent job performance.
- New employee orientation program to ensure that all new hires received information necessary to quickly integrate with organization, staff and assigned duties.
- Improved employee recruitment and selection techniques to enhance quality of staff recruited and involve more staff in the recruitment process.
- Vocational training program as the focus of day-treatment clients for teaching skills necessary to maintain employment.
- School-based and home-based treatment programs for children, bringing children’s treatment out of the clinic and into the home or school system.
- Outreach children’s services, bringing children’s services to outlying areas of the county, where services are less available.
- Increased housing opportunities for the seriously mentally ill, including the creation of a new 10-bed housing unit, as well as the expansion of apartment availability.
- Initiation of a full-service substance abuse program, including evening programs and various treatment groups based on differing population guidelines.
BEHAVIORAL HEALTH SERVICES, INC. OF ARKANSAS. Helena, AR
06/97 – 03/98: Assistant Director of Management Services / Director of Quality Assurance
12/96 - 06/97: Agency Coordinator, Stabilization and Growth Services
06/95 - 12/96: County Director of Mental Health Services (Phillips Co., AR)
11/94 - 06/95: Clinical Services Coordinator (Cherry St. Clinic)
09/93 - 11/94: Staff Psychologist (Cherry St. Clinic)
- As Assistant Director of Management Services, co-directed six-county agency’s information management, human resources, marketing, quality assurance, environment of care, and financial productivity operations.
- As Director of Quality Assurance, directed and coordinated all quality assurance activities for six-county agency, including chart reviews, peer reviews, utilization management analysis, and outcome indicators. Also initiated agency-wide systematic satisfaction surveying procedures.
- As Stabilization and Growth Services Coordinator, coordinated and provided direction to clinical team leaders in 6 counties. Assisted in improving clinical processes, organizational performance, core competencies, personal staff development plans, and performance indicators for all clinical job descriptions.
- As County Director, supervised and managed all county operations and staff, including clinical records, developing and monitoring of a budget of over 1 million dollars, reviewing physical plant needs/assisting in further development (i.e., purchasing/expansion opportunities) of facilities, and directing human resource functions of all clinical/clerical staff (recruitment, selection, administrative supervision, performance evaluations, promotions, disciplinary action, and staff development).
- As Clinical Services Coordinator, monitored all services provided by clinicians in a community outpatient clinic for all populations served (Adult and Child/Adolescent). Also assisted the County Director in the identification, recruitment, selection, and clinical supervision of all clinical staff within clinic, and providing direction for improved community development.
- As Staff Psychologist, conducted individual, couples, family, and group therapy for a broad range of clients, as well as testing and assessment services, including forensic reports.
- Directed Purchasing Policy Committee, Productivity Team, Management Information Team, and Credentialing/Privileging Committee.
DEVELOPED:
- Processes to easily integrate any new treatment programs created into the organization’s quality assurance / training programs.
- Agency performance improvement plan and organized all performance indicators for agency.
- Preferred practice guidelines for clinicians.
- Clinical peer review policies and procedures agency-wide.
- Integrated clinical process for six-county agency, with assistance from other clinicians.
- MIS policies and procedures manual to meet JCAHO standards for agency.
- Comprehensive privileging/credentialing standards and policies for agency.
COUNSELING & DEVELOPMENT CENTER INTERNSHIP PROGRAM (APA approved).
Brigham Young University, Provo, UT.
08/92 – 08/93: Psychology Intern
- Provided individual/couples/group therapy and assessment covering a broad range of adult issues.
- Taught credit course in Student Development.
- Provided consultative services to the University Health Center.
- Received Biofeedback/Meditation training, and provided stress management services.
OSAWATOMIE STATE HOSPITAL. Osawatomie, KS.
06/90 - 06/92: Psychologist I
09/89 - 06/90: Practicum-Student Counselor
05/89 - 09/89: Psychologist I (temporary)
- Provided individual/family therapy and consultative services to adolescent, substance abuse, medical, and senior adult units.
- Co-facilitated therapy groups on depression and substance abuse; adolescent issues; relationships and aging; survivors of sexual abuse; sexual perpetrators, and assertiveness training.
- Administered neuropsychological screens and personality evaluations utilizing various instruments (e.g. Aphasia Screening Test, MMPI, Rorschach, WAIS-R, sentence completion tests, etc.).
CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS – (Church Education System)
- [9/1988 – 8/1992] University of Kansas, Lawrence Campus – Instructor for Institute of Religion (College-age students) paid position.
- [9/2004 – 4/2005] St. Augustine Ward (St. Johns County Area) – Instructor for Institute of Religion (volunteered position)
UNIVERSITY COUNSELING CENTER. University of Kansas, Lawrence, KS.
09/89 - 06/90: Staff Counselor.
01/89 - 05/89: Practicum-Student Counselor.
- Provided counseling/assessment to couples and individuals for academic and career concerns, marital conflicts, and other life challenges.
RESEARCH ACTIVITIES
Robertson, K. D. (1993). Construing Interpersonal Behavior: A Comparison of Personal Construct Theory and the Interpersonal Circle. Dissertation research published 7/93.
Robertson, K. D. (1993). The Robertson Interpersonal Circle. Test created for dissertation.
Journal of Contemporary Psychology. University of Kansas, Lawrence, KS. 10/91 - 3/92: Editorial Board Member. Reviewed and critiqued research articles submitted for publication.
Dean, M. & Robertson, K. D. (1991). Stress and Marital Satisfaction: A Study of Perceptual Differences. Presented at the American Association for Counseling and Development convention, Reno, NV. April, 1991.
Dean, M. & Robertson, K. D. (1990). Perceptions of Marital Dimensions: Stability, Disparity, and Marital Satisfaction. Presented at the MidWestern Psychological Association convention, Kansas City, MO. May, 1990.
Robertson, K. D. (1986). Diagnostic Issues of the Borderline Personality Disorder: A Review of the Literature. Masters thesis.
ADDITIONAL RESOURCES AUTHORED
Books/Articles:
- Magnify Your Marriage Newsletter. Monthly Ezine, Produced from October 2005 to present.
- Pride Poisons. (2003) Article
- Magnify Your Marriage Workshop Manual. (2002). Manual for workshop participants.
- Humble POWER: Your Guide to Heal, Change, and Masterfully Influence All Your Relationships. (2001). Published book.
- The 7 Secrets to Great Relationships. (2001). Article series.
- Success is Fun! (2001). Article.
- Family: The Real Success. (2001). Article.
- The Robertson Autogenic Technique. (2001). Article.
- The Humble Pie. (2001-2002). Bimonthly E-zine.
Tests, Quizzes & Game:
- Shopping Addiction Quiz. (2006)
- “Yours, Ours & Mine” Spouse Decision Involvement Worksheet. (2006)
- MYM “Match Your Mate” Game (only available at MYM retreats/seminars) (2002)
- Your Money Personality. (2002)
- The Actualized Self Esteem Quiz. (2001)
- The Communication Quiz. (2001)
- The Anger Inventory. (2001)
- The Un-Assertiveness Inventory. (2001)
- The Robertson Adjective Checklist. (1995)
- The Commitment Survey. (1994)
- The Robertson Interpersonal Belief Inventory. (1994)
PRO-BONO (Unpaid) SPEAKING
- LDS (Church of Jesus Christ of Latter-day Saints) Wards, Stakes, & Multi-Stake Presentations
Many different topics, with primary focus marriage, family, and spiritual relationship issues.
- Regional LDS Social Services (multi-State) conference in Atlanta, GA (1995)
PROFESSIONAL LICENSES/CERTIFICATIONS
05/03 – Present: Licensed Psychologist. State of Florida. License #PY6760.
07/97 – 07/00: Member: National Association of HealthCare Quality.
07/97 – 07/99: Board Certified Diplomate-Fellow Prescribing Psychologist. FPPR certification #009412AR.
Awarded by the Board of International College of Prescribing Psychologists and Prescribing Psychologists' Register Board.
01/94 – 06/98: Licensed Psychologist. State of Arkansas. License #94-12P.
Also served as certified forensic examiner for the State of Arkansas.
11/91 – 11/93: Licensed Master’s Level Psychologist. State of Kansas. License #0339. |
